Refund Policy

At Cartz Store, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help!

🔄 Return Policy:

  • You can request a return within 7 days of receiving your order.

  • To be eligible for a return, the item must be:

    • Unused and in original condition

    • In the original packaging

    • Accompanied by the original receipt or proof of purchase

🚫 Items Not Eligible for Return:

  • Products that are damaged due to misuse

  • Items without original packaging

  • Perishable goods, personal care items, or customized products

💰 Refunds:

  • Once we receive and inspect your return, we’ll notify you about the approval or rejection.

  • If approved, your refund will be processed within 5–7 business days via your original payment method.

  • In case of COD orders, refund will be made via bank transfer or UPI after confirmation.

🔁 Exchange:

  • We offer exchanges only for damaged, defective, or wrong products received.

  • To initiate an exchange, please share photos of the item within 48 hours of delivery.

📦 Return Shipping:

  • If the return is due to our error (defective/wrong item), we’ll cover the return shipping.

  • In all other cases, the customer will bear the return shipping cost.

📞 How to Request a Return or Refund:

Simply contact us with your order details:

📧 Email: gouravvermadk@gmail.com
📞 Phone/WhatsApp: +91 7089088270
📍 Address: 38 Nayapura, Gali No.1, Opp. Gaji Guru Akhada, Indore, Madhya Pradesh – 452003, India

We’re committed to making your shopping experience smooth and worry-free.
Thank you for choosing Cartz Store!